International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Administrators Use of Student Evaluations of Professors
Marianne Ferguson

Abstract
Although many studies have examined Student Evaluations of Teachers (SETS), very few have focused on the role of administration, specifically the department chair. This seems odd because administration at the request of the department chair, makes the decisions based on evaluations regarding faculty promotion, salary increments and course allocations. This study centers on the role of the department chair in choosing evaluation instruments that would be fair to faculty when making personnel decisions by considering the factors that influence student feedback. All the department chairs in the Arts and Humanities Departments in a State University College were interviewed and recorded for their suggestions regarding the creation and use of SETS that would be helpful to them in making personnel decisions. Responses from the 64 campuses of the SUNY system’s Arts and Humanities departments regarding their evaluation questionnaires led us to the conclusion that an uniform questionnaire did not serve the department chairs effectively.

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