International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Human Resource Work- Family Support Services and Employees’ Performance within the Banking Industry in Nairobi County, Kenya
Jedidah Vika Muli, Stephen Muathe, Michael Muchiri

Work family conflict is a challenging dilemma for working adults as well as the employers. Therefore, employers are gradually appreciating the importance of integrating work life initiatives as a means of attaining commitment, job satisfaction and employee performance. This study examined the effects of HR work family support services as a predictor of employee performance in Kenyan commercial banks. The specific objectives was to assess the influence of HR work family support sevices on the employee performance. A cross-sectional survey research design was used to gather quantitative and qualitative data from employees of the 43 commercial banks in Nairobi County, Kenya with a target population of 3607. Proportionate Stratified random sampling design was used to select a sample size of 360 respondents. a multiple regression analysis model was used. The findings indicate that there is a significant positive statistical relationship between HR work family support services with employee performance. Furthermore, the findings supported the theoretical foundations of the social exchange theory that employees tend to exchange profitable efforts with the gains they perceive to be mutual from their employers. The study recommends that there is a need to include all cadres of employees into the HR work family support services programs and standardise the services to all sectors.

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