International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Adoption of Open Office Strategy on Effective Service Delivery in National Government Offices in Nakuru, Kenya
Esther Chemutai Koske, Dr. Josphat Kwasira

The effects of office design on occupant’s performance have been studied mainly from architectural and psychological fields of academic since the introduction of modern open office design. However, the strategic benefits of open office design and occupant’s performance have not been clearly documented. This article provides the strategic perspective of office design. It analysed how physical work environment of an open plan office affects employees’ service delivery. The second objective established employees’ perception on the adoption of open office strategy and the third objective ascertained how the adoption of open office strategy affects the delivery of services by national government in Kenya. The study found evidence of strategic alignment between open office design, employees’ perception of open office design and improved service delivery.

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