International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Supply Chain Information System Flexibility and Performance in the Print Industry in Some Selected Printing Press in Kumasi
Gladys Tuo, Stephen Okyere, Otchere Fianko Alexander

Flexibility indeed has become a competitive weapon in the business world. The increase in competition has made supply chain flexibility even more important emerging issue for businesses. However, many companies around the world give little attention to flexibility within supply chains. This eventually affects performance and competitiveness of those businesses. This study sought to empirically; examine information systems flexibility and performance that leads to competitive advantage within the print industries in Kumasi. The study envisaged that the causes of the industries‟ inability to be flexible with information flow be identified and appropriate solutions found to curb the problems of poor performance. The study employed quantitative approaches with multiple cases to examine the information systems flexibility and performance on supply chain within the print industries in Kumasi. Primary and secondary data were used for the study. The primary data was sourced through Selfadministered questionnaire through sixty (60) respondents in print industry in Kumasi within three clusters. Descriptive and inferential statistics were used to analyze the data with the aid of Statistical Package for Social Sciences (SPSS) and Microsoft Excel 2007 Software. The study revealed that, the sixty print industries stood strong in terms of supply chain performance and the information systems flexibility was comparatively high. The study also revealed that there was a positive correlation between information systems flexibility and performance. It is recommended therefore that, the management of the print industries, particularly in Kumasi should give consideration to information systems flexibility by putting measures in place to build strong information infrastructure that is robust and can respond quickly to market demand and forces to improve the standard of information systems and try to maintain high performance.

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