International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Electronic Banking and the Challenges of the Ghanaian Business Environment
Edward Attah-Botchwey

Electronic banking has blurred the boundaries between different financial institutions, enabled new financial products and services, and made existing financial services available in different packages. The aim of the paper was to determine the adoption, challenges and some critical successes of electronic banking in the Ghana.A sample of 10 members of staff was purposively selected from the population and a cross section of 50 customers of ECOBANK was randomly selected. The primary source of data was obtained from interviews and questionnaires which were administered to ten (10) officials of ECOBANK and fifty (50) clients who are using one or more e-banking service of the bank. Secondary data was also collected from research reports, ECOBANK Ghana and other published materials. The findings showed some of the advantages of e-banking were easy access to money and account information 24-hours and time saving for customers to carry out other duties, eradication of long queues as associated with the traditional mode of banking. It is recommended education on marketing of e-banking products should be encouraged in the bank to attract more customers; also more ATM facilities should be placed at vantage locations within the city to reduce distance and time in accessing the facility. Further it is recommended that banks should reduce the charges E-banking attracts to lure more customers to patronize the products.

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