International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

An Analysis of Work Related Stress on Employees’ Job Performance at Mfantsiman Community Bank, Central Region of Ghana
Evans Frimpong-Manso, Monica Ofosu -Koranteng, Daniel Berko

The general objective of the study was to examine the effect of work-related stress on employees’ job performance at Mfantsiman Community Bank (MCB) in the Central Region of Ghana. The study employed the descriptive survey design. The bank had 10 branches with 112 employees in the Central Region of Ghana. This population comprised of 19 management staff, 68 senior staff and 25 junior staff who are all permanent staff of the bank. The sample for the study was 78, which was obtained randomly from six branches of the bank that were also selected randomly. Questionnaire for staff of the bank was the instrument used in eliciting data from the respondents. Both descriptive and inferential statistics were used to analyse the data. The findings of the study revealed that work-related stress are caused by many factors that include overtime working, poor working conditions, underutilisation of skills, and poor co-worker relationships. Furthermore, work-related stress is a universal phenomenon, but when properly managed by both management and employees, it can positively impact on employee performance. Based on the findings and conclusions, it was recommended that management of the bank should organise frequent seminars on stress management for employees to know how to cope with work-related stress. Also, management should facilitate supportive culture within the working atmosphere of the bank in order to enhance the working environment and condition of the bank.

Full Text: PDF