International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

Interpersonal Communication as a Proposal for Humanization in Effectiveness and Reduction of Costs of Brazilian Public Health
Beatriz Regina Pereira Saeta, Márcia Mello Costa De Liberal

Introduction: As the fundamental basis of interpersonal relationships, it can be verbal or non-verbal, effective communication functions work as a decisive factor in successful public healthcare within thee established budget forecast. Objectives: To carry out a bibliographic review of the studies on the use of interpersonal communication by health professionals in academic articles and publications on the subject to assess the current situation. Method: In addition to bibliographic research, it also aims to elaborate a questionnaire as support to measure the degree of dialogical interaction between health professionals and patients during the consultation and/or treatment situation. Conclusion: Although the content of published research has emphasized the importance of the role of communication, in general, to improve the individuals' perception as a subject and to humanize care, health professionals and students in this area still have a precarious knowledge about the subject a subject that needs more in-depth studies and empirical approaches.

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